i have credits to deal with, with live aquaria ...but i will give petsolutions a try on the next fish

hate to even report this and I want to stress that liveaquaria was at the mercy of the shipper as much as i was and they are standing behind their guarentee but i just lost one of the clowns as well....about 15 minutes ago....

I didn't check it with a thermomitor but im sayin the shipping water ended up being close to 50 degrees by the time fedex got em here the heat pak was all used up - - -that can't be good

a 24 hr shipping schedual turned into close to 72 hrs in transit - - Boss

boss are you quarentining these fish and are you using the old school acclimation technique??of you are using the old school float the bag technique it may not be good becuase the fish has alreafy undergone so many changes from each touch point. I would quarentine and use the drip acclimation method discussed in the article link on this forum. The float the bad acclimation might be ok if the fish was at your lfs for a while beofre you got him....just some after thoughts good luck boos

that's what I did guys, I did float the bags to get them up to temp {about 30 minutes in this case then i put both clowns in a 1 gallon tank and did a 1 hr 45 min drip on them, took half the water out half way through and discarded - -let the drip bring it back up to double the original water and then netted them into the tank - - -the snails I floated, opened the bag - -took one turkey baster of their water out and put one turkey baster of my water in - - every 3-5 minutes for the same time the drip was running - - i didn't put any of their water into my tank other than about one cup when i finally introduced the snails, which was pretty well diluted by that time - - -I really think this particular issue is the poor little guys just spent to much time stressed, cold, and lack of 02 in the bag.........called liveaquaria this morning and they said if the second clown doesn't make it {which he is looking a little pekid} they will reship the complete order at no cost to me - -and continuouslly apologized for the trouble....i am still impressed with them completly, Boss

It was very nice of them. As I said it wasn't their fault. If your next order arrives troublefree just stick with the them, and order all your stuffs from liveaquaria. So by the time you placing you 3rd or 4th order, you can be just as stubborn like myself about Petsolutions, and tell everyone that liveaquaria is the best that you ever dealed with...:-)I mean that's how it works. If you like them ( specially after the way they took goo care of you) stick with them. I bet the next one will be better. BTW..You did a very professional job on accimlation.. WELL DONE SNOWBOSS! Don't be sad, next time will all survive and live happy everafter..AMEN:-)

i ordered my magnum filter from petsoulutions,it was missing a few parts but they overnighted them to me. thet sent me more parts then i nedded. so they also have a good customer service....never ordered any thing live though